Consumer protection in Nigeria is primarily spearheaded by the Federal Competition and Consumer Protection Commission (FCCPC). The Commission, according to its 2018 Act, is created to be independent and with the authority to establish offices for its business in any part of Nigeria as it deems fit.
This means Nigerian consumers are largely at the mercy of the FCCPC, but some states are also joining in the fight for consumer rights of their residents.
What Are a Consumer’s Rights in Nigeria?
Consumer rights are legal protection and rules to ensure the safety of consumers. It includes the right to be informed and also the right to choose and to file a complaint if not satisfied with a purchased good or service.
Consumers, according to the Federal Competition and Consumer Protection Act, 2018 (FCCPA), have 17 rights, including the right to information in understandable language before making a purchase; the right to disclosure of the conditions of goods; the right to choose or examine goods before purchase; and the right to return goods; among others. Check out the complete 17 consumer rights in Nigeria.
Why Are States Establishing Consumer Rights Agencies?
One may wonder why Nigerian states are establishing Consumer Rights Agencies when the FCCPC is already doing the same job and is also authorized to establish branches in states as its consider needed.
Considering how poorly the Nigerian market is currently regulated, it is logical for any state to create its own consumer rights agency to ensure consumer rights of its residents are enforced and not infringed. We had earlier reported the case of false labeling by Zayith Yogurt. Similarly, a survey report revealed that 43.6 per cent of Nigerian consumers have been affected by counterfeit products more than once, and 60 per cent have seen expired goods on sale.
In simple terms, states without an active consumer rights agency can always lodge a complaint with the FCCPC if their rights is infringed upon.
Below are some of the states with active consumer rights agencies:
Lagos
The Lagos State Consumer Protection Agency (LASCOPA) was established under the Consumer Protection Agency Law, Cap 13 of the Laws of Lagos State, 2014. Similarly to the FCCPC, the Agency is responsible for the promotion and protection of consumer rights across the State.
Aside from receiving and resolving complaints, the Agency is also empowered to conduct testing and product verification, notably food and other products that can affect general health and are suspected of safety risks.
Official Website: https://mccti.lagosstate.gov.ng/agencies/lascopa
Email to Submit Consumer Complaint: [email protected]
Kano
The Kano State Consumer Protection Council (KCPC) was constituted in February 2025 to safeguard the rights and interests for consumers across the state. The Council currently does not have a dedicated website or complaint channel. It is a wonder how consumers can engage with the Council to lodge a complaint. Its press releases and reports of operations and seizures of expired or substandard goods are published through the Kano State Government Portal.
Ogun State
There is no online verification of the activeness of the Ogun State Consumer Protection Agency. The Ogun State House of Assembly passed the Consumer Protection Bill, 2024 and transmitted it to the state’s governor for assent in October, 2024.
Osun State
Like Ogun State, the Land of Virtue does not have a dedicated site for consumer rights advocacy and complaints. The state’s House of Assembly in April 2025 passed the ‘Consumer Protection Agency Bill, 2024’ and sent same to the governor for assent.
Oyo State
Oyo State has neither a dedicated portal for consumer rights complaints and mediation nor has the Assembly passed the Consumer Protection Agency Bill, 2024. In March, 2026, the House of Assembly’s Speaker announced the Bill had progressed to the Third Reading following the presentation of the report of the Committee on Commerce and Cooperatives.
